Forum Discussion
Optik TV frequent internet disruptions and countless rebots
Almost as soon as we converted to Telus Optik TV from shaw two years ago we have had to regularly reboot our system every time we want to watch anything, either manually by unplugging the modem or by...
Yes, another new problem, the 21T tuner loses internet, it now says that on screen, whereas before the picture would freeze. This is not a one off problem so other than personal information I get very frustrated with support saying PM me and the thread goes dead. Oh wait, maybe that is the intention.
BTW I have always used an ethernet connection to the router, so rule out WIFI as the issue.
Rocky 3,
Not sure how widespread this issue is but I think the problem is common for those with the newer tuner. I get lots of "oh that's terrible just send us the details and we'll see what we can do" from Telus, but nothing really happens.
Both our routers are ethernet connected and work perfectly with any other devices in our home using wifi except the most expensive and most used appliance in our house THE TV.
Like I said I've given up and use Starlink or stream on my Firestick or Apple TV. They always work, never freeze and don't require me to contact a non existent customer service contact.
