Forum Discussion
Optik TV Error Message
Every time I turn on my TV’s, on a LG and a Samsung, I get this green error message. I press OK and it goes away and the TV programming is back to normal. Does anyone know how to get rid of it? Her...
Yeah, I also did the reboot twice and no change. Same thing, I thought it went away but it came back.
Thanks for your reply. An update, like the posting from Fuzzy Logic, I now believe this is a system issue with Telus & their home page and not an equipment issue. Yesterday, I had the issue with all 3 of my TV's and after surrendering that the issue wasn't going away with the reboots, ironically last evening, the error message was no longer occurring.
This morning, when I turned on my TV's, the error message reappeared....errrr. All though the Telus home page is disabled, remembering Fuzzy Logic's reply, did a little experiment & reenabled the home screen...turned off TV & then waited & powered on. Same error message and home screen wasn't displaying...so I went back & disabled the home page as I don't use it. The point being, the home page must be an issue which results in the error message whether its enabled or not.
I turned off TV & a couple of hours later, everything was fine ( no error message ). I restarted 3 times & no error message.
I searched messages on issues with the Telus home page & saw postings people were complaining the new new digital boxes with Android do not allow for disabling the home page & a Telus reply says that their techs are working on a solution. Perhaps, the Telus work behind the scenes to fix the home page issue for the newest digital boxes is having an impact on those of us with original equipement & would possibly explain why the error message appears for awhile & then magically, it's not appearing until some random later date??
Anyways, don't know if Telus ever monitors these replies but would be nice if there was some communication to warn us of system issues & repairs...rather than going through all the reboot processes that don't work.
Sorry for the length of this reply but thought I would update today's experience. Have a good day!
Thanks for the update. I didn’t bother doing any more reboots of the entire system because it didn’t solve the issue before. Yesterday morning when I turned on both TV’s and both got the error messages. Later in the afternoon and in the evening the error message disappeared and never came back. One TV was restarted about 6x and the other 2x. Seemed ok so far. But, this morning when we turned on the TV’s the error message came back. I also think this is a Telus system issue and not an installed equipment issue.
TELUS_SupportOfficial Support Team
KGR1 jackrabbit000 Do both of you still have the original Optik equipment?
Yes, I do. Fyi..although I stopped rebooting my equipment as the error messages didn't stop, without doing anything, the error message no longer appears for past few days so hopefully all is good with whatever happened to make the error messages go away.
