Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberOptik TV Bulletin Board: Discover, Discuss, and Develop
Dear Neighbours,
We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
Optik-KateTELUS Team Member
TELUS Team MemberHi Rocky3 , I was hoping to keep this thread concise, that's why I haven't responded directly in this thread, but I do try to help new posts that require troubleshooting. For this particular issue, do you still have the old box? Could you kindly try the following and let me know if you can see the new filters?
Go to Settings -> Top Menu > Device Settings > Apps
select TELUS TV+
Clear Chace/clear data (ok)
Home Button
STB should reboot and will see the system upgrade available.
Thanks Kate
Followed your instructions and still only see All Channels.
It did clear my recordings however they came back some time later
There was no update offered, it went to home page.
I did a manual update which found it was already up to date.
- Optik-Kate
oh no, wiped recording isn't the intended result! I'm glad they came back. I'm sending you a dm to gather more info.
I updated that post. The recordings re appeared when I checked later.
This is what I would like to see, but only see All Channels
Optik-KateThe second box arrived, installed an update and I have the same result. Favorites are picked, but in any event I should see subscribed
Anyone else with this issue?
