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Only some websites reachable
Since yesterday's outage (I'm in Toronto) all my devices (Android, Win 11 and iPhone) are only able to reach some websites but not others, same issue with mobile apps. It's always the same sites/app...
It sounds like you've already done some thorough troubleshooting — thank you for that. Since the issue persists across multiple devices and affects only certain sites or apps, the next step would be to perform a full network reset on your devices and router:
- Power cycle your modem/router again, but this time leave it unplugged for at least 5 minutes before reconnecting.
- Forget and re-add your Wi-Fi connection on each device.
- If you're using a third-party router, try bypassing it and connecting directly to the TELUS modem to rule out any router issues.
Just for anyone else who is having the same issue, even after all of the above troubleshooting, I had to factory reset both the modem and the router to resolve the issue.
Try changing your Wi-Fi network password. It's a pain in the ass to update all your devices but this is the only solution that works if you have partial Internet after power outages. The WiFi password gets corrupted somehow when you have a power outage. This is why on hardwire all your websites work but on wifi it only works for some.
It's an issue with this Arcadyan modem but Telus refuses to admit it's an issue. I have a bit more time left on my contract and then I'm leaving.
TELUS_SupportOfficial Support Team
Resetting or changing the Wi-Fi password can sometimes reinitialize device connections and clear up partial connectivity, though we know that’s a hassle when you’ve got multiple devices. If you're open to it, please send us a private message, and we’ll review your account and options.
