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Not able to use Alexa with Telus Home Assistant
The other day I went to turn on one of my Telus digital boxes via Alexa and it responded by saying sorry XXXXTV is not responding. I tried the other two cable boxes via Alexa and they too would not r...
An update: We identified the issue late last week and worked with our vendor to resolve the Skills issue. Our testing showed it was working fine as of Friday. Can you confirm that it is? If not, please disable it then re-enable it and try again.
Thank you so much for your patience with us!tgrosse tgrosse ecoulter Marie17 ketev48046
Edit: Marked as Solution for visbility
Update. Since my day is shot due to endless time with tech support I continued with my hunt for this probems solution. I was able to easily integrate Telus Home assistant with Google Home app. I can turn the cable boxes on and off through the google home app. So, what it means is the problem is between Alexa app and Telus Home assistant skill. I did note that Alexa went through an update on June 1st, and others have noted that also. Google AI is reporting that a large amount of Telus customers are also reporting the problem.
Yes, I did a search on AI and it looks like it’s the “handshake” between Alexa and Telus app. So Telus and Amazon have to work this out. Hopefully they are reading this and/or enough people report the issue.
