No dial tone and Telus is unresponsive

I am disabled and live alone. My ONLY phone is my Telus landline. I pay my bill in full and on-time. My phone line went dead and this is the second day with no phone service. I do not have any access to an alternative phone to contact Telus.

The online Telus chatbot said a customer service rep would email me within 1-2 hours, but a day has gone by and no one has contacted me at all.

The chatbot does not respond at all anymore.

This is a safety issue and is causing problems for me medically.

Telus is the worst company I have ever dealt with. They have done things like this to me too many times. If I could afford better service elsewhere, I would leave. Unfortunately I live far below the poverty line. I guess people like me just don't matter and don't deserve things like a means to call 911 in an emergency, even if we pay for it. 

How is it legal for Telus to charge money for a service that it does not provide?