Forum Discussion
New Telus Android Digital Boxes
Yesterday I installed the new REQUIRED Telus Android Digital boxes. Immediately i discovered the following ENHANCEMENTS. all of my recordings and settings are gone despite assurances recent would ...
TELUS_Support
Official Support Team
Official Support TeamHi! Thanks for writing this feedback to us, we have a few manual workarounds to see if it fixes anything!
For Captions: Launch the Britbox app directly. While a show is playing, press Down or Options on your remote to pull up the in-app video player settings. You must manually adjust the caption size inside the specific app's interface rather than the Telus menu.
Recording Times:
Navigate to your Recordings screen.
Scroll over to Series or Scheduled.
Select the event/show you want to modify and press OK.
Select Change Settings.
Scroll down to Stop Recording and change it from On Time to an extra 30, 60, or 120 minutes. Select Save Changes.
That is for the old Optik boxes. No longer available on the Android box.
Aren’t those record time settings for the legacy 4K boxes, not the Android box?
- TubeGeek
TELUS Team Member
When you switch to the new boxes, recordings from the last 90 days would be transferred over within 48 hours of turning on the box.
Thank You. Additionally I have rebooted my modem and all three boxes. Somewhere you also asked me to DM you my account information. What info do you need and how do I DM from this site?
