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brogers97's avatar
brogers97
Neighbour
5 years ago
Solved

New FibreModem NH20A - Cannot find default admin password

I just got Telus services installed a couple days ago and do not know where to find the default admin password for the new NH20A modem. I can find the admin password for the B20 WiFi 6 booster no pro...
  • NFtoBC's avatar
    NFtoBC
    5 years ago

    brogers97 

    The lid should be user removable according to my neighbourhood tech. There appears a latch at the blue circle, and the admin password is in the red circle. Entering it will allow you to find the IP address of the Wi-Fi 6 device, which should have all the router options. The device in the photo only provides modem functions, not routing functions, and effectively replaces the ONT used in the past.

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
5 years ago

Do you mean the Arcadian ‘TrashCan’ unit? The Admin password on mine is on a label under the lid on top of the unit itself. It is the last line on the label, below the other passwords. See this document for more details.

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