Forum Discussion
Solved
New Digital Box
Is the new digital box also serves as cloud PVR? It does not record as I press record. Thanks
- There is an additional $10 cost to access recordings using it. If you haven’t signed up for it, that could be the issue.
If you were an optik customer previously, your profile might not have been upgraded properly. I know my box is still having issues and it’s been 2 weeks.
Any regrets switching from the legacy equipment to the new?
No regrets yet. Too early to fully assess as I got the box only 2 days before.
- Were you able to switch to the new box as an existing customer?
- Yes, I am able to get the new digital boxes. You need to talk to Technical Service, who verifies your internet connection and transfer call to Customer Service, who will send the box to you.
- Are existing customers able to upgrade to the new box yet?
