Forum Discussion
My Internet Is Slower Since Upgrading
I have an issue with my Telus internet that I'm hoping someone might have an idea about. Today, I upgraded from Internet 25 to Internet 150, and my internet speeds are slower after the upgrade. Accor...
My screen capture was from my Android phone. It will be different for every OS.
The fact that your link speed keeps changing may indicate your router is switching channels trying to find a less noisy one. Another possiblity is that your laptop is switching back and forth between 2.4 GHz and 5 GHz because you router has SmartSteering enabled. You certainly won't be getting anything close to your Internet speed when the WiFi link speed is unstable. The speed test measures the slowest step between the device and the server and right now the slowest step is your WiFi link speed.
Follow the instructions here to TURN OFF SmartSteering. You will need to rename one of the SSID's when you do this so that you have 2 WiFi SSID's to choose from. My recommendation is to keep the current SSID for the 2.4 GHz frequency and create a new SSID with a 5G suffix. With SmartSteering off it means you won't automatically switch to the 2.4 GHz when you are farther away from the router for a stronger (but slower) WiFi connection. Hopefully this also means your WiFi connection will be more stable and we can isolate cause and affect if we need to change other settings associatted with each frequency.
Thank you again for the reply!
After reading through the pages from the link you've provided, I'm pretty sure that the TELUS tech did all of that when he was here. He was on his laptop for about 20 minutes, and he said that he had changed things so that all of my devices won't need the wifi passwords changed. Also, there is only one wifi network with my router's name that appears available to choose from, not two. I think that he's already combined the 2.4 and 5GHZ frequencies, but I'm not 100% sure of that. Is there a way to check?
- Sorry for the confusion. My recommendation was to turn Smart steering OFF not on. I provided the link only to show you where the setting is not necessarily to follow the instructions verbatim.
