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Moving from Gigabit to DSL 75!?
I am moving a few blocks from my current location into a different complex, and unfortunately the place I'm moving to does not have the gigabit fibre service. I was told by the call centre that all I ...
It may depend on the total number of ports available in the area. Since DSL isn't getting new hardware installed in the neighborhoods, the lack of ports is typically the reason. It also depends on whether or not you can get the full 75mbps from a single phone line. If yes, then a second phone line will be needed for 150. The call center doesn't always have perfect info and it may only allow them to provision 75 right now. The DSL installer may be able to shed some light on whether or not 150 may be physically possible there.
Thanks for the quick response, and yes it is a very large strata townhouse complex (close to 300 units) completely surrounded by Telus fibre in the area. I do intend to make this request with the Strata, but it will likely take a long time to get done.
My question was more about the DSL75 vs DSL150 issue. Given that the Telus website shows DSL150 is available for the address it seemed strange that the call centre was not able to sign me up for that service. I was wondering if the DSL tech who comes out is likely to have any knowledge or ability to look at that. I talked to multiple people at the call centre who all initially told me I could get DSL150 but then when booking the tech appointment told me it would be for DSL75 and they couldn't provision the DSL150 but did not have a reason for it.
Nighthawk
Community Power User
Community Power UserIt may depend on the total number of ports available in the area. Since DSL isn't getting new hardware installed in the neighborhoods, the lack of ports is typically the reason. It also depends on whether or not you can get the full 75mbps from a single phone line. If yes, then a second phone line will be needed for 150. The call center doesn't always have perfect info and it may only allow them to provision 75 right now. The DSL installer may be able to shed some light on whether or not 150 may be physically possible there.
