Forum Discussion
Moved out of country
Hi, I moved out of the country to Europe. I send back my router to Tellus and in the information description I send the address associated with my billing/ payment method and made a note stating an...
Dear Support Team,
Thanks for your prompt reply.
FIrst, I already tried to track the package several times, but it is always declared at post Canada website as "multiple pin", it was sent on 1st of August, so it should have arrived by now.
About the address, I tried to change my address for my friends, however as my payments were associated to my account it didn't allow me to have a different billing address than the one stated in the payments. When sending the package it was stated my friends address as a note. Is there any other way I can alter this to guarantee that the process is complete correctly?
Best regards,
Natacha
TELUS_SupportOfficial Support Team
Gotcha. Would you be able to send us a private message with a picture of the receipt you got from Canada Post?
