Forum Discussion
Modem/Router settings Causing issues with VOIP
So i have the following products NH20A - modem The white cylinder for the WIFI booster. I have been trying to find a setting where I can disable my "SIP ALG" (Application Layer Gateway). Ty...
Hello. I'm planning to run a third-party VOIP service off the NH20A modem and I am requesting the "SIP ALG" feature be disabled as well. Is there anyone from Telus on this forum with the necessary "super admin" account to be able to do this? Please send me a DM and I'll provide my account number. Thanks!
TELUS_Support
Official Support Team
Official Support TeamHello. We'll send you a private message, check your Inbox.
Hi, I am also having the same issue. I need to Disable the SIPALG settings. I have a BoostLite BE74. I have been able to open UDP Ports 5060-5070, it worked for a couple of days but now it gives me an error code 3004 on my MajicJack
- TELUS_Support
Thanks for reaching out. We understand the frustration when SIP ALG or port settings are causing issues with services like MagicJack. Unfortunately, we aren’t able to check or modify SIP ALG settings from here. To get this properly configured and resolve the error code 3004, please connect with our Technical Support team. You can reach them here: support.telus.com/home-expert-sm
Hi. I'm in the same situation with being unable to disable "SIP ALG". Are you able to help?
- TELUS_Support
Hi Cindos - if you can send us a private message we can reach out to our Back Office team to disable the feature
