Forum Discussion

domck422's avatar
domck422
Neighbour
3 months ago

Modem upgrade

Did anyone else have Telus do an online upgrade on their modem which wasn’t for your modem model and now without internet and tv for up to 10 business days? 

1 Reply

  • T17's avatar
    T17
    Icon for TELUS Team Member rankTELUS Team Member

    Hey, we can take a closer look at this. 

    Please feel free to send us a private message to TELUS_Support​ with your account details. Thanks for your patience — we appreciate you bringing this to our attention.