Forum Discussion
Misleading Info From Telus Installer?
I have 2 internet installations. I have 2 houses beside each other - I live in one, and have tenants in the other. I wanted to install / provide internet for them. my install is 1.5GB fibre and...
Actually when the Telus guy and I walked into my next door house and looked at the switch Telus installed with fibre a few years ago when they were first going door-to-door, he said said "boost wifi won't work with this switch", and said we must use the old round extenders (and, that "you can only have 2 extenders" which I know is not true). Also, he only had one new one, so supplied one he got from another customer. When he was done, he said the suspicious-sounding "if you have any problems, call me not Telus".
I've contacted Telus support via Twitter (because getting through the AI chatbot is impossible. I'm hopeful they will respond so I can just get all new stuff. I spend between $3k and $4k a year and would like actual new stuff.
TELUS_SupportOfficial Support Team
The folks at Twitter will be able to help for sure.
We are also here if you need help. Just send us a private message
The Telus support people on Twitter just gave me a link (which doesn't work). I let them know, and hope to hear from them again.
