Forum Discussion
Messenger Apps Using Mobile Data Instead Of Wifi
Recently my wife and I noticed some apps on our phones (running on our Wifi network) either takes a long time to load/open, or the app will switch to mobile data. When opening messengers (Whatsa...
TELUS_Support
Official Support Team
Official Support TeamIt could be something tied to the apps themselves. Are you experiencing any other issues with your Wi-Fi service?
There are no other issues with my WiFi service. All my other devices (Cameras, laptops, streamsticks, etc) operate fine. Most of the apps that have some sort of auto-login or requires internet during startup seems to have this issue. On mobile data, it works fine.
I can also say everything was working fine 1-2 weeks ago, until this started happening. The only difference was I received a few text messages from Telus stating "We are improving service reliability in your area by performing overnight maintenance" during the week. I'm not sure if this has affected anything.
- TELUS_Support
It definitely shouldn't have. We'll send a private message to discuss further.
