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Loyalty credit errors
Started in May asking if I could get an expired loyalty credit re-instated and have had to call in each month until October because it didn't happen correctly. Each month Telus would charge for cance...
We’re sorry to hear about the ongoing billing issues you’ve been dealing with. When renewing or adjusting a plan, timing can affect billing if the change happens mid-cycle, but you should still receive the correct discounts once everything is properly set up. You don’t need to wait until the exact day your contract expires. However, renewals typically work best when done close to your billing date or when discounts can be added at the start of a new bill cycle to avoid partial charges.
TELUS_Support
Official Support Team
Official Support TeamWe’re sorry to hear about the ongoing billing issues you’ve been dealing with. When renewing or adjusting a plan, timing can affect billing if the change happens mid-cycle, but you should still receive the correct discounts once everything is properly set up. You don’t need to wait until the exact day your contract expires. However, renewals typically work best when done close to your billing date or when discounts can be added at the start of a new bill cycle to avoid partial charges.
