Forum Discussion
LONG waits on the phone for customer service
I just spent a frustrating 2.5 hours on the phone waiting for and then talking to customer service. (Before that, I tried to get my problem solved on-line.) When the agent(s) spoke to me they were co...
I am also extremely frustrated with incredibly long wait times. trying to help my father who has cognitive problems deal with the fact that he is getting charged $350 more than he expected last month because Telus sales reps keep contacting him to ask him if he wants to sign up for 'special offers' etc etc. Now he cannot cancel unless we wait how long - 1 hour, 2 hours , 3 hours on the phone? more??????
