Forum Discussion

Neighbour

4 years ago

LONG waits on the phone for customer service

I just spent a frustrating 2.5 hours on the phone waiting for and then talking to customer service. (Before that, I tried to get my problem solved on-line.) When the agent(s) spoke to me they were co...

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Moderator

4 years ago

When you connected to chat, did you type in “agent”? That should connect you to a live chat agent bypassing the need to wait on the phone.

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