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ajiwani69's avatar
ajiwani69
Friendly Neighbour
5 months ago

Issue with TELUSTV-21T Telus TV Box

Issue with TELUSTV-21T Telus TV Box I have 6 boxes on wifi, and 3 works just fine.  The other 3, when I go to live TV, i see a green circle at the bottom right corner and i goes on for a while and e...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
5 months ago

The error code suggests connectivity issue. Would you have adjust QoS settings on your router, by chance?

  • ajiwani69's avatar
    ajiwani69
    Friendly Neighbour
    5 months ago

    Good question.   My router is on “standard” default settings except for name of the wifi and password.  Good thinking in terms of Ethernet and this.   I have 2 wifi network- will try the second one.   

    • ajiwani69's avatar
      ajiwani69
      Friendly Neighbour
      5 months ago

      Thanks for some ideas so far.   I should point out that I think there is something wrong with how the Telustv box interacts with Telus since there is no issue with streaming Netflix or Amazon prime on the box only with Live TV. The guide also come down, only when you pick the channel and then it goes into circle and never starts that channel.  

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