Forum Discussion
Is Telus going out of business
It seems to be impossible to talk with telus. Just finished a brutal conversation with a rep that spoke broken English with a sock in her mouth. It was a struggle to try and understand her and she co...
Norm2 I don't think they are in financial trouble.
I somehow don't find your story surprising. I don't like it when I move that's when problems start.
You are just experiencing the general decline in customer service and inability of many to grasp the complexities of new lines of products.
They had a lot easier time of it when you could get a phone line, no special long distance plans, just a pair of wires, monthly fee, and long distance by the minute.
I've had them tell me lies. Make up things In general, the objective is not to solve your problem, but to get you to go away.
The networks and services are good once you get them functioning.
The saga continued a couple of hours later when my blood pressure had come down, and I tried again. It was another hard to understand call that ended with an appointment on Friday between 3 and 5. But something didn't feel right about the call. I went down to the Telus store in Langford and asked if they could confirm my appointment. They checked and said it didn't exist. I ask him if he could book it. He said yes but when they book it's $99 plus tax I presume. He said he could mark it down as a smart home analysis or something for only $5 bucks/month. No I said. I'd rather leave.
So now I have no appointment and at least another hour on the phone waiting for maybe another fun day of talking to Telus techs.
My Friday appointment that the Telus store said didn't exist was met. The tech asked why he was here. I said that I pay for the gigabyte service. I receive 940 Mbps from the hub via Ethernet to desktop. Why is it that wireless is between 16 and 400 Mbps. Where does the signal go? He didn't know. It is what you have here . Don't know why and can't do anything about it.
And now they offer 1.5 gig service.
Consumer beware.
"I receive 940 Mbps from the hub via Ethernet to desktop. Why is it that wireless is between 16 and 400 Mbps. Where does the signal go?"
Refer to this article for a very good explanation of how WiFi works. It has much more detail than can be explained in a forum post.
https://www.homenethowto.com/wireless/wi-fi-standards/
The key points are:
- WiFi speed depends on the capabilities of both the router and the device connecting to it.
- The connection will be at the fastest type that both have in common.
- The speeds shown in the article above are theoretical speeds in ideal laboratory conditions. Real world conditions are never that good.
- The maximum WiFi connection speed has nothing to do with your Internet speed. It is the speed between the device and the router.
- When you perform a speed test over WiFi your result will be the lower of your Internet speed or your WiFi speed.
Wired and Wi-FI speeds are 2 very different things. NFtoBC nailed it, has nothing to do with Telus really you are getting gig to the router, if you are able to wire in you will get full speed.
- NFtoBC
Community Power User
Then you’re getting what is promised. Gigabit internet is 940 Mbps. At the router.
There are many issues which can affect Wi-Fi. Seeing 400 Mbps on Wi-Fi is very good, but is likely only going to occur immediately adjacent to the Wi-Fi router. What changes occur that cause you to see the drop in speed? Are you testing with different devices? At different distance from the router? Are there walls or floors between the device and the router? All these can affect wireless speed.
