Internet cable

On Aug 24th, I had a Telus employee come to my house as I had no internet service for 3 days.  He was here 3 1/2 hours.  After doing all his tests in the house and out in the yard where the box is, he said he would have to put new cable in as the other one had been unservicable.  My yard is 36 ft wide and 100 feet deep.  I now have exposed cable lying on the ground running my fence line.  I was told not to contact Telus (red flag), but to call him....... also there would be charge of  $300.00 ????  If it were my fault I would understand having to cover the costs.

Yet to have an exposed cable in my yard, that could be mowed over, or even worse, how would it be in -30, with 2 feet of snow.  He said it would take him all day to put it underneath the grass.  I'm a senior on oxygen living off my limited pensions.   @links