Forum Discussion
Intermittent Stingray channel issue (can't get back to normal channels)
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then wh...
TELUS_Support
Official Support Team
Official Support TeamOur dev team would like to gather account info to investigate this issue so if you're impacted by this Stingray issue please feel free to send us a private message to discuss further.
I spent 1.5hrs about a week ago on the phone with a Telus support person trying everything possible to fix the problem identified in this string of messages. His finally attempt was to send us a new box which we hooked up today. And the SAME problem continues so it wasn't a problem with the box. HELP - please fix it - not everyone in this house can get from music back to TV programming in the manner described above. Thank you
Really good to know that changing to a new box doesn't resolve it! Thanks for letting me know
- TELUS_Support
BevH We're going to forward this to our product team but we'll need some account info first. We've sent you a private message 🙂
