Forum Discussion
Intermittent Stingray channel issue (can't get back to normal channels)
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then wh...
TELUS_Support
Official Support Team
Official Support TeamHi there, can you send us a private message? We'd like to gather your account info so our dev team can investigate.
I am having the same issues getting out of Stingray music and back to regular TV channels. Exactly as described by Gwynne. A neighbour is having the same issues. I have had to create a new favourites list with NO STINGRAY MUSIC CHANNELS ON IT to avoid the issue. I sent a note to Stingraymusic on their website and got an automated reply. I suspect that a recent update to the Stingray portal (app) on the pvr is creating this problem. They responded: Rest assured that we have received your message and we will get back to you as soon as we can. This delay is caused by an unusually high amount of inquiries, and we apologize for any frustration it may cause.
They are obviously bogged down with complaints.
- TELUS_Support
Can you send us a private message as well? We'd like to gather your account info so our dev team can investigate.
We are having the same issue of not being able to leave stingray music app. It is very frustrating to spend 20 minutes trying to get out of the app. Is there any advantage to making your profile as it asks you to do that now where before it never did. Thanks for looking into this problem.
I took am going through the same issue now for a month or so. Also there is a glitch with it starting a song within seconds it goes to another song. Very odd.
