Forum Discussion
Intermittent Stingray channel issue (can't get back to normal channels)
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then wh...
We are having the same issue (Nov 13) We can use the menu for TV apps but when it opens it takes us back to Stingray. Try to change the channel, it goes back to Stingray. I have tried following the instructions on how to exit Stingray and it doesn’t work. It takes me back to the normal TV channel for like 3 seconds and then back to stingray… again. And just as you had mentioned one TV in a bedroom is alright and doesn’t have this issue, but the main TV is having this issue, both have fairly recent boxes, so I don’t believe it has to be the boxes.
I found the work around like what you have but my Mother doesn’t have the quickness to pull off the work around. This is new because we have stingray channels and suddenly we have this app on our TV that nobody downloaded to the TV.
It’s very frustrating.
TELUS_Support
Official Support Team
Official Support TeamHi there, can you send us a private message? We'd like to gather your account info so our dev team can investigate.
Hi, Telus techs!
This is a widespread Optik problem, and oddly enough seems to have started about the same time as Telus Health "seniors' alert" devices video ads started to appear in the Stingray stream (disruptively, I might add - who wants to hear and see that crassly commercial content when all you want is "Easy Listening"?!).
Stop wasting people's time asking them to submit their profile/equipment details - the problem is right there in your main control centre.
User workaround suggested by Gwynne in Neighbourhood:
With Stingray streaming in Optik (say, tuned to "Easy Listening" or "Jukebox Oldies" or "The 60s"), press Guide and then quickly type in 104 or 101 or whatever channel you want to go to, and then within half a second, double-click OK, with no delay between clicks. If you don't double-click OK quickly enough, the screen will show the circling arrow and return to the Stingray channel you were on. Try until you get the knack of double-clicking that OK button.
In the Telus control centre, look for code in your new Stingray config file that has a default of "double-click OK to exit Stingray and go to [channel choice]" and set it back to "single-click OK to exit Stingray and go to [channel choice]", as it is for all other channel selections made from the Guide.
While you're in the Stingray config file, tone down the default volume about 5 Db. It has definitely been bumped up since your Telus Health device ads have been airing on Stingray...
Yes, it seems a lot of us are having the same issue.
- TELUS_Support
Our dev team would like to gather account info to investigate this issue so if you're impacted by this Stingray issue please feel free to send us a private message to discuss further.
Yes, I'm experiencing the same issue now for over a month. Also when the music is selected it changes it within seconds to another song every time. It's like it stutters and goes to a different song.
Re: Intermittent Stingray channel issue (can't get back to normal channels)
I am having the same issue. I phoned Technical Support on Monday and ticket 315003 was created. I was told I would hear back in 72 hours. No response as of yet.I am having the same issues getting out of Stingray music and back to regular TV channels. Exactly as described by Gwynne. A neighbour is having the same issues. I have had to create a new favourites list with NO STINGRAY MUSIC CHANNELS ON IT to avoid the issue. I sent a note to Stingraymusic on their website and got an automated reply. I suspect that a recent update to the Stingray portal (app) on the pvr is creating this problem. They responded: Rest assured that we have received your message and we will get back to you as soon as we can. This delay is caused by an unusually high amount of inquiries, and we apologize for any frustration it may cause.
They are obviously bogged down with complaints.
- TELUS_Support
Can you send us a private message as well? We'd like to gather your account info so our dev team can investigate.
We are having the same issue of not being able to leave stingray music app. It is very frustrating to spend 20 minutes trying to get out of the app. Is there any advantage to making your profile as it asks you to do that now where before it never did. Thanks for looking into this problem.
