Forum Discussion
Intermittent Stingray channel issue (can't get back to normal channels)
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then wh...
Just a quick update .. I just realized that it was working for me on the one TV in our house, but on the other TV we're still seeing the problem. The moment you go to Guide if you pause too long it shows the spinning wheel on the TV and before you can start typing in the channel number you're back on the Stingray music channel.
November 15/24
Thanks, Gwynne - your double-click on the OK button worked like a charm. Others please note that the double-click has to be really quickly tapped in, and before the channel number you've typed in disappears.
I think the Telus techies fiddled/fumbled something when they started displaying Telus's very disruptive Telus Health video ads on Stingray about a week ago - don't buy their blather about needing to know your profile details. This is a subscriber-wide problem and they know it!
We are having the same issue (Nov 13) We can use the menu for TV apps but when it opens it takes us back to Stingray. Try to change the channel, it goes back to Stingray. I have tried following the instructions on how to exit Stingray and it doesn’t work. It takes me back to the normal TV channel for like 3 seconds and then back to stingray… again. And just as you had mentioned one TV in a bedroom is alright and doesn’t have this issue, but the main TV is having this issue, both have fairly recent boxes, so I don’t believe it has to be the boxes.
I found the work around like what you have but my Mother doesn’t have the quickness to pull off the work around. This is new because we have stingray channels and suddenly we have this app on our TV that nobody downloaded to the TV.
It’s very frustrating.
TELUS_SupportOfficial Support Team
Hi there, can you send us a private message? We'd like to gather your account info so our dev team can investigate.
Hi, Telus techs!
This is a widespread Optik problem, and oddly enough seems to have started about the same time as Telus Health "seniors' alert" devices video ads started to appear in the Stingray stream (disruptively, I might add - who wants to hear and see that crassly commercial content when all you want is "Easy Listening"?!).
Stop wasting people's time asking them to submit their profile/equipment details - the problem is right there in your main control centre.
User workaround suggested by Gwynne in Neighbourhood:
With Stingray streaming in Optik (say, tuned to "Easy Listening" or "Jukebox Oldies" or "The 60s"), press Guide and then quickly type in 104 or 101 or whatever channel you want to go to, and then within half a second, double-click OK, with no delay between clicks. If you don't double-click OK quickly enough, the screen will show the circling arrow and return to the Stingray channel you were on. Try until you get the knack of double-clicking that OK button.
In the Telus control centre, look for code in your new Stingray config file that has a default of "double-click OK to exit Stingray and go to [channel choice]" and set it back to "single-click OK to exit Stingray and go to [channel choice]", as it is for all other channel selections made from the Guide.
While you're in the Stingray config file, tone down the default volume about 5 Db. It has definitely been bumped up since your Telus Health device ads have been airing on Stingray...
