Forum Discussion

FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
4 years ago

Intermittent issues with 4K STB (possibly related to Prime Video)

Every few weeks our STB refuses to respond to anything put power on/off. The LED flashes on the front of the box when commands are sent but nothing else happens. We originally had an Arris box (non-P...
jobrien's avatar
jobrien
Advocate
4 years ago

Call Optic TV Tech support and ask them to exchange your Technicolour to Arris.

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User
    4 years ago

    Thanks but as mentioned in my original post I had an Arris box with this issue. I recently had Telus replace it and now the Technicolor box is doing the same thing. So it would appear to not be a hardware issue.

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