Forum Discussion
Re: Telus TV Mini Issues
We signed up as new Telus customers with internet, tv and 2 phone lines. Because of our home set up we cannot use the Telus TV mini, which is a huge downgrade on the hardware they previously provided and does not work if you have any AV system.
Telus customer service has informed us that they literally do not have an inventory system to differentiate between the two products (TV mini and regular digital box) and instead keep sending us the TV mini.
Do not sign up for Telus TV if you have any system whatsoever; it will cost you hours of your life and a lot of frustration. The fact that they can't locate the hardware for us is crazy, and I wonder how many of their highest paying customer tier they will lose by switching to fairly useless hardware.
7 Replies
I've been using TV mini for approximately 2 weeks. Installation was not as difficult as described by others. It is important to read all instructions before installation and to be patient when following online instructions. If the process doesn't work the first time, make the effort to read the troubleshooting guide before going on a rant. It takes time to become familiar with new things. The TV mini remote isn't hard to use it's just different. I agree with other posts there is a lot of room for improvement. The continuous switching of the menu from my favourite channels to subscribed channels is a fault. The biggest annoyance in my household is the loss of freedoms to adjust recording times, to delete older recordings and the easy identification of unwatched, recorded episodes of a particular series. In an effort to improve the experience the Telus development team rebuilt something that wasn't broken. I am missing a couple of channels, Showcase and Nat Geo, but I'm sure that will get corrected through online support.
Telus mini issues:
will not stay on favourites list when you shut off tv
have to go though multiple menus to edit tv shows or to edit any information on upcoming shows
can’t search up coming tv shows that you are paying for always telling you to pay or go to other platforms that you are not subscribing to
many more issues!!!!!
TELUS_SupportOfficial Support Team
Gotcha. We'll send you a private message to discuss further. Check your Inbox!
I have lost hours of time trying to get this new Telus mini system to work. And you need to be a computer programmer to run it. So frustrating. When my contract is up I will be looking into Shaw
- TELUS_Support
Definitely not what we want to hear. What particular issues are you running into in terms of setting it up?
