Forum Discussion

cmccaig's avatar
cmccaig
Neighbour
25 days ago

Telus TV Mini Issues

We signed up as new Telus customers with internet, tv and 2 phone lines. Because of our home set up we cannot use the Telus TV mini, which is a huge downgrade on the hardware they previously provided and does not work if you have any AV system. 

Telus customer service has informed us that they literally do not have an inventory system to differentiate between the two products (TV mini and regular digital box) and instead keep sending us the TV mini.

Do not sign up for Telus TV if you have any system whatsoever; it will cost you hours of your life and a lot of frustration. The fact that they can't locate the hardware for us is crazy, and I wonder how many of their highest paying customer tier they will lose by switching to fairly useless hardware. 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    25 days ago

    Hey cmccaig - that sounds really frustrating, esp when the hardware just doesn’t work with your setup.

    We get how important it is to have the right equipment, and that’s definitely not the experience we want. We’ll send you a DM to get a few more details and take a closer look at it with ya