Impossible to reach customer service - so frustrating!

I spent 2 hours on this yesterday with support. In the end it was determined from Telus end that my IP was conflicting with someone else who was using the same IP as me. Decision to send a tech to my house was made BUT there COULD be a $175 service charge for the visit and it was up to the service guy if it would be waived or not. I said "I am not willing to risk having to pay $175 for a problem" that is not my problem so now there is no resolution and I am looking at switching providers.  I don't understand why conflicting IP addresses is my problem and why it can't be resolved on the backend. SEND the ticket to tier-3 support and have them resolve the conflicting IP issue! I have been disconnected from the internet over 20x already today. This problem started Jan 18th. prior to that, zero issues.

I also can't figure out who or how to escalate this issue within Telus either. Leaves me no choice but to look for another provider.