Forum Discussion
Impossible to reach customer service - so frustrating!
Why is it impossible to get a hold of an actual agent over the phone? I want to discuss a billing issue and cancel a service and I've waited hours without anyone picking up. The online chat sends me ...
Tech support from New Delhi kept me on a call for 1hr 50 min for 2 fairly simple tasks. Not sure what his motive was -he just talked about life, asking questions etc while he said he had to just wait for things to go thru. I wanted to make sure he did what I asked so I put up with the ridiculousness of the situation-but thought -wow, this is why the wait times are so long!!
