Forum Discussion
How to escalate past an escalation manager?
Hello everyone, I'm curious to know how to escalate an issue beyond an escalation manager? The short version of the story is my partner (Trina) and I are supporting my brother in law (Kevin) who...
So what are my options now? Last week I sent the PM as requested by TELUS_Support, they asked me to verify (which I did), and now no follow through. I've sent another note today to follow up, so hopefully they reach out.
TELUS_SupportOfficial Support Team
Got your verification, we'll reply to your private message now. Appreciate your patience!
