Forum Discussion
How can I upload or download10GB of data
How can I upload or downlodl 10GB of data when none of my devices are offline. I shut everything down for over 12 hours and check my usage once back online and it showed that I either had uploaded o...
TELUS_Support
Official Support Team
Official Support TeamThe My TELUS app shows the amount used but for a breakdown you'll have to speak directly with our Home Services team.
I know that but it doesn't give a break down, just a overview. Would like to see a daily breakdown and IP addresses. If it came off of my IP address where was it sent, because it wasn't me. This happened back in April when almost a terabit of data was sent from my computer to someone else and it wasn't itiated by me.
have you checked the router status to make sure that only connected devices are yours?
if not, you can usually do it by going to 192.168.1.254 for most of the telus trashcan style equipment
make sure you are constantly checking on the wifi security, to ensure nobody can access without permission
then if all else fails, you may have some adware/infected software on one of your devices that calls home
If the my devices are turned off I can not see how anything is going to call home. No, I believe that someone is using VNC software that is totally opaque to me when I am on or off my computers.
- TELUS_Support
You'll need to reach out to our team directly then, so they can investigate further!
HAH
