Home services move to another location

That sounds really frustrating, especially when you depend on a stable internet connection to work from home. Since the first technician has already confirmed that there is no fibre drop at the new address, I would ask TELUS for a clear update on whether the required infrastructure work can actually be completed and when. Rather than waiting for another appointment without confirmation, request a reference number for the installation issue and ask for the matter to be escalated to the appropriate technical team.

Moving house already involves enough coordination, from arranging utilities to organising belongings. Even companies such as Long Distance Movers Calgary, which help people manage the moving side of relocations from Calgary, cannot make the transition easier if essential services remain unavailable. I would also ask TELUS to confirm in writing whether cancellation fees will apply if they cannot provide service at the new address.

Hopefully, they can give you a definite answer instead of leaving you waiting another few days.

I am not able to respond to your message since there is no reply button. Could you please help ?

Hi there, we’re really sorry to hear about the trouble you’ve been having with moving your TELUS internet service, and we completely understand how frustrating this has been. We’d like to look into this right away to see what’s causing the delay. If a fibre drop is required and hasn’t been completed, we can check the status and escalate if needed. If service truly can’t be installed at the new address, we’ll also review your account options. We’ll send you a private message so we can securely access your account.