Home phone not working

I’m not sure what your point is. A tech arriving to your building would have done nothing except remove a tech from the actual needed repair. Depending on the cause of the outage, it may require some time for corrective steps to be completed. We had a car drive through a street-side telco box this past summer. It was well over a week before all the lines were reconnected, as they had to sort through several hundred pairs of wires.