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High Data Usage
I've been upset here with the high data usage that is being reported since I had the PureFiber installed into my house. My data usage has come close to reaching the soft cap before I start getting ov...
The Pik TV Media Box is no longer supported - and hasn't been for over a year. It was end-of-life due to Google no longer providing security updates to Android P. I would highly recommend disconnecting this box. Are you using the Pik Media Box or the TELUS TV Digital Box (model TELUS TV-21T)? If yes to the TELUS TV Digital Box - any traffic on the TELUS TV+ app does not count towards your home internet usage. However, if you are streaming any 3rd party apps such as YouTube from a TELUS-supplied box, this DOES count towards your internet data usage. The same principle applies to the TELUS TV+ app on any other device.
You mention networking a fair amount - are the devices you access TELUS TV+ from recognizing that you are connected in-home? The quickest way to check is to look at a channel that is only available in-home such as Omni Pacific (119) or Chek (121). Alternatively, you can look at your In Home Status under Account information in settings. If you're showing as out of home - this could explain the data usage and you may need to reconfigure your network so that the TV is connected directly to your gateway.
KHR
TELUS Team Member
TELUS Team MemberThe Pik TV Media Box is no longer supported - and hasn't been for over a year. It was end-of-life due to Google no longer providing security updates to Android P. I would highly recommend disconnecting this box. Are you using the Pik Media Box or the TELUS TV Digital Box (model TELUS TV-21T)? If yes to the TELUS TV Digital Box - any traffic on the TELUS TV+ app does not count towards your home internet usage. However, if you are streaming any 3rd party apps such as YouTube from a TELUS-supplied box, this DOES count towards your internet data usage. The same principle applies to the TELUS TV+ app on any other device.
You mention networking a fair amount - are the devices you access TELUS TV+ from recognizing that you are connected in-home? The quickest way to check is to look at a channel that is only available in-home such as Omni Pacific (119) or Chek (121). Alternatively, you can look at your In Home Status under Account information in settings. If you're showing as out of home - this could explain the data usage and you may need to reconfigure your network so that the TV is connected directly to your gateway.
Okay, I've had some time to do some digging. As you mentioned to check the In Home Status, and I checked the Telus TV-21T box and it does indicate Not Connected at Home. That would explain then the high usage since having the PureFiber run into my house. The usage has been about 3-4 times more than when I was using the T3200M. Since being switched over, I have also noticed that I no longer received any usage warnings or see my usage in detail.
Just for fun, I check the Telus TV+ app on my phone and when connected to my phone's network (Rogers), I had the same indication that of Not Connect at Home. Yet when I switched to my Wi-Fi network (not the Boost device), it indicated I was now Connected at home.
I think the next step is to talk to Telus tech support again have have them debug the issue with the digital box and my account. Thanks for pointing me to the reason for the high usage.
