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HGTV & Discovery Channels - Why can't I record?
Up until today I have been able to PVR on both these channels (before and after they disappeared and then showed back up again earlier this year). Wondering why this is happening. With shift work I ...
Hi ONTLLs1 Dover13 Samurai44 Pamjoan74
The affected channels are all part of the recent licensing changes between Corus and Rogers. These channels have been on Free Preview for a few months since Rogers made them available to TELUS customers, but that free preview has now come to end. If you do not subscribe to or pay for these channels, you will not be able to record on them. You will also lose access to them. You can check or update your TV packaging/combos at telus.com/mytelus or on the my TELUS app.
If you do subscribe to these channels and are still not able to record after rebooting your equipment, please drop a note here so that someone can look into it. The themepack that includes Food, HGTV and Magnolia is 'Design and Dine', the themepack that includes Discovery, Investigation Discovery and Bravo is 'Discovery and Reality'.
On a side note, you can find the make and model of your Optik TV equipment on the underside.
KHR
TELUS Team Member
TELUS Team MemberHi ONTLLs1 Dover13 Samurai44 Pamjoan74
The affected channels are all part of the recent licensing changes between Corus and Rogers. These channels have been on Free Preview for a few months since Rogers made them available to TELUS customers, but that free preview has now come to end. If you do not subscribe to or pay for these channels, you will not be able to record on them. You will also lose access to them. You can check or update your TV packaging/combos at telus.com/mytelus or on the my TELUS app.
If you do subscribe to these channels and are still not able to record after rebooting your equipment, please drop a note here so that someone can look into it. The themepack that includes Food, HGTV and Magnolia is 'Design and Dine', the themepack that includes Discovery, Investigation Discovery and Bravo is 'Discovery and Reality'.
On a side note, you can find the make and model of your Optik TV equipment on the underside.
To the best of my recollection i never had a pkg called design and drive but i still have hgtv, food and magnolia, I will recheck my packages HOWEVER there is NO on demand content for these ? why? if we get the channel why not get access to on demand?
TELUS_SupportOfficial Support Team
Hi SherryLB you should still have access to On Demand content. If you are unable to or running into issues, please send us a private message
Hello,
I have checked my packages on my May 14th bill and there is no change in their description so shall I assume that the reason I still have HGTV, Bravo and Food Network is because I had them before and you have grandfathered them into my old/existing package with no change to the package names? Secondly, I have checked my OD system again and I can't find any of those networks. If I search for say Rock the Block, it shows up under 'live tv' but under search it does not show under OD either. So it's not as if those networks are under a different OD category, they just aren't there.
- TELUS_Support
I've checked internally and Rock the Block does appear under our On Demand section. We'll send you a private message to assist
