Going to File a Complaint with the CCTS!!!!!

I am beyond angry at the ineptitude of Telus!! I have been trying since July 20 to get my 92-year-old father's home phone number that is with Rogers ported to the assisted living home he moved to on July 27. I was told the port would take 7-10 business days. It is now Aug 18 and the port is not done. The home say their contact at Telus for their account changed and Telus would not provide the contact information for them to get this done - then Telus lost the order. Unreal! After an hour on the phone with Rogers yesterday, I'm told that Rogers has done everything on their end but the order due date is now September 2! THIS IS UNACCEPTABLE because the modem has to be out of my dad's former apartment unit by August 31 when we stop paying rent. This means that dad might lose the phone number the poor man has had for 56 years! It is impossible to get anyone on the phone at Telus, so I will be filing with the CCTS, Better Business Bureau and anyone else I can think of. I have never seen such incompetance in my life - and I have ported 40 plus phone numbers for my office in less than 7 business days without issue - they can't even get one right! I would encourage anyone who has had any issue with Telus to also file with teh CCTS!!