Forum Discussion
Boost7 10Gig port
I was upgraded to 3Gig service, and the tech came out to install the new NAH and Boost7 AP. He told me Telus has been having issues with the 10Gig port on the Boost7 and to use the 2.5Gig port instead.
I did notice faster speeds on the 2.5Gig port than on the 10Gig port.
Is this a known issue, as I'd like to get my full 3Gig speeds to the AP?
1 Reply
TELUS_SupportOfficial Support Team
To verify whether your 10G connection is running at its maximum potential, check these:
1. Verify your cable rating. Ensure the Ethernet cable linking the NAH 10G port to the Boost 10G port is Cat6a or Cat7. Standard Cat5e/Cat6 cables over longer runs can cause handshake negotiation issues on 10G ports.
2. Re-seat and hard power cycle. Unplug the Ethernet cable from both ports, then unplug power from both the NAH and Boost. Wait 60 seconds, power on the NAH first until solid green, then power on the Boost. Firmly plug the Ethernet cable back into the 10G ports on both units.
3. Check device firmware. Log in to your NAH GUI at 192.168.1.254 to check connected device statuses and ensure the Boost 7 has completed all recent background system updates.
If you continue to see slower throughput or stability issues, a swap of the Boost itself may be required. Let us know how it goes!
