Forum Discussion
Going in Circles
It has been extremely difficult to reach customer service. After spending three days trying on and off to get assistance, I finally reached a representative and I asked to lower my home internet bill...
Okay, all have been verbally adjusted. Hoping that it will show the same on the bill. That was very upsetting. I hope no one else experiences what I just went through.
TELUS_Support
Official Support Team
Official Support TeamWe do apologize for the experience. If you require assistance, send us a private message and we will do our best to help.
I just got my bill and guess what it’s not what I was promised and told. I have sent a dispute. Here we go again.
- TELUS_Support
Could you please send us a private message with your account details and more information about the discrepancy?
I have been on instant message with you guys and it’s going nowhere. Someone also booked me an appointment Saturday between 1 PM to 3 PM and no one arrived. And they are saying no one booked an appointment but then I have this plan that I got signed up for so what goes on now? Someone was supposed to come and install something. Figure it out.
