Forum Discussion
Gmail Migration
Most people discussing the migration of Telus email to Google Mail are coming with questions and/or complaints. This is unnerving as I contemplate initiating the migration. It would be helpful to k...
Note: you might need a cell phone to set up your Google account.
Well, I didn't get very far in the migration today. I used my work email for the alternate email required. I clicked the link and found the telus.net account.
Next: "This device isn't recognized. For your security, Google wants to make sure it's really you." - the only option they provide is to send a security code to a cell phone, which I do not have.
This does not make any sense either, how does sending a security code to an unregistered cell phone number help verify "it's really you"?
I will try and sort it out on my Chromebook at home tonight.
I know this is no longer a common issues, but my wife and I try and live cell phone free.
NFtoBC
Community Power User
Community Power UserThe process was to identify the cellphone number while logged into your Telus account, thus not an unregistered cellphone number. You then identify yourself with that cellphone. You will likely need to contact Telus directly to address this issue, as other credentials will be needed.
Yep, which means that this will not be a "pain free migration". Nothing like waiting for a real person at Telus support.
It would have been nice if Telus had arranged for back-up security codes to be sent with the migration email sent to the alternate account. This is Telus' lack of foresight rather than Google. My work IT did a similar migration and sent Google back-up codes and registered user phone #s (landline included) prior to the migration, so all went smoothly. No cell phones required.
These are all things Telus could have investigated prior to mandating this migration and sent a pre-migration survey to users to make sure everything would be addressed prior to migration.
- FYI I tried to reply to your comment on Telus Neighbourhood as well as another post and it says that I have been “banned from the site”. I guess Telus does not appreciate customers criticizing them or revealing the truth about their incompetence.
John- NFtoBC
There has been a recurring error on the site today:
"The requested URL was rejected. Please consult with your administrator.
Your support ID is: 15275532863967274925"This does not mean you have been banned. Telus bans spammers, delete vulgar posts (and repeated offenders) and posts which are wildly off topic. That's about it.
Clearly if you can post here, you have not been banned.
