Forum Discussion
Gmail Migration
Most people discussing the migration of Telus email to Google Mail are coming with questions and/or complaints. This is unnerving as I contemplate initiating the migration. It would be helpful to k...
I've been trying to help a handicapped friend with the migration. The problem starts with a forgotten password.
OK Telus has a procedure for that. Sure they do. I go through the RESET PASSWORD process enter an appropriate password (it gets a check mark) wait for Telus to send the 6-digit code. Enter the code and press SUBMIT.
Up pops a message saying "We're sorry something went wrong. Please try again."
Well I tried 10 times and got the same results. Yes I tried other passwords and yes I got the 6-digit code each time followed by the same message!
A phone number to a human could solve this VERY quickly. But I can only use the useless on-line help. Waiting over an hour for a return call does not work.
While I sympathize with both your situations, I have nothing to contribute in the way of help. Sorry.
It seems to me that there are two basic ways to hopefully survive the conversion from Telus mail to Telus Gmal. There are pros and cons to each, and it is worthwhile thinking about which will work best for you.
1. Use 3rd party email like Thunderbird set up for POP downloading of email. This program downloads all your new mail to Thunderbird and keeps a copy on your local hard drive. When it downloads the email it is then gone from the Telus Webmail server, and it only exists on your local hard drive. The big advantage of doing this, providing you check right before are transitioned that all your Telus mail is downloaded, and nothing remains on the Telus server, is that you are in control of your data, and Telus can't lose it. Then after the Telus Gmail account is set up, you create a second account in Thunderbird that links to the Gmail account. I think it makes most sense to use IMAP for this new account. That way you can take advantage of the web based Gmail that allows access from your phone or tablet, or browser. Thunderbird will mirror any changes you make locally in Thunderbird to the Gmail account and vice versa. Your old POP style account now essentially becomes dead historic data. You can still access it, and if you really want you can copy email from it to your new Gmail account in Thunderbird, and it will be mirrored up to the Gmail account. I have not done that though.
2. If you are a Telus Webmail only user or possibly are using an IMAP connected third party app, your email is then stored only on the Telus server. Your fate then is totally in the hands of Telus. You are depending on them to successfully transfer all your email from the Telus server to the Gmail server. IF they do that properly it is probably the most painless and least disturbing method. But, if you view the many posts here, it seems that Telus does not always do the job well. After the transition is made, then you can still use a third party program like Thunderbird. Using IMAP it lets the email reside both on your computer and on Gmail. The only real difference is in the reliability of getting there...
- Thanks for the info. Have been considering trying Thunderbird if I have nothing to lose in the process.
