Forum Discussion

psl's avatar
psl
Icon for TELUS Team Member rankTELUS Team Member
5 years ago

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage s...
CWFinlayson's avatar
CWFinlayson
Neighbour
5 years ago

We migrated my wife's email address to the new Gmail system, and since doing that, she is unable to sign in to Pokemon Go. Pokemon Go does not have their own sign in options. They don't have user id and passwords, they authenticate strictly by using either Facebook or Google log in information stored on the phone. Actually, you could also use Pokemon Trainer Club or Niantic Kids, but we never used either.

 

Since amalgamating the accounts, she cannot log in to Pokemon Go, I assume due to changes within the Google Account that occurred during the migration.

 

Has anyone else experienced this problem?

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
5 years ago

Not sure what you mean by ‘amalgamating the accounts.’ The telus.net, and an existing Gmail address should be two separate identities. The Telus produce is a commercial G-Suite account, not a consumer account.

 

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