Forum Discussion

Caroleroy's avatar
Caroleroy
Neighbour
4 months ago

Fibre Connect

I have installers here saying they are operating on behalf of Telus (from Fibre Connect) to upgrade our connection- no identification. I have no one to connect with to confirm or validate.
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
4 months ago

Fibre Connect is indeed one of our vendors. We can look into your area to confirm authenticity. Whereabouts are you located?

  • Caroleroy's avatar
    Caroleroy
    Neighbour
    4 months ago

    Could you confirm if they are in Southbrook Edmonton? They are calling and visiting constantly and I have no way to reach Telus via traditional channels (phone, email) to verify and they have no ID or verifiable linkage with Telus. I don’t want to step into a scam.

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Hello. Just following up. We've heard back directly from our build team and they can confirm that yes this is legitimate and the Fibre Connect team is indeed working in that area.

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      4 months ago

      We'll reach out to our build team to inquire about this area specifically, and will let you know asap!

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