Forum Discussion
Solved
Fiber X 5 capped at 3250 mbps
I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections. However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps...
Thanks to users like yourself, we were able to talk to the network team and identify/fix the issue. Thanks for posting!
It looks like the technician I worked with locally has been talking with the "backend support team" of Telus and my speeds are now close to 5000/5000. I'm not sure what they did, but it's working well now.
TELUS_Support
Official Support Team
Official Support TeamThanks to users like yourself, we were able to talk to the network team and identify/fix the issue. Thanks for posting!
- TELUS_Support
Hi Terrynaturally we'll check. Sorry for the delay
TELUS_Support Recently upgraded to 5Gbps from 3Gbps and am experiencing the same issue. I’ve sent you a direct message - could you look into it? Telus representatives seem unsure, and they keep trying to send a technician, even though, as we’ve seen in previous cases, the issue isn’t related to the hardware. A ticket has already been raised with the networking team, who reportedly conducted some debugging, but the issue still isn’t resolved. My download speed is capped at 3250Mbps, and I’m seeing the same limit in the Telus mobile app under the plan details, just as the OP mentioned.
