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Fiber X 5 capped at 3250 mbps
I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections. However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps...
Thanks to users like yourself, we were able to talk to the network team and identify/fix the issue. Thanks for posting!
Your answers are vague and not helpful.
Up to 5 Gbps of what? Under what conditions? How do I reach this?
My plan is clearly capped at 3250 mbps, as my account states. How do I get the full 5 Gbps unlocked?
I also don't see an "up to" or asterisks, the plan page says 5 Gigabit download speed, does it not?
I am also seeing the exact same thing. My MyTelus account clearly states a max of 3250 mbps. TELUS_Support can you please help us figure this out?
It looks like the technician I worked with locally has been talking with the "backend support team" of Telus and my speeds are now close to 5000/5000. I'm not sure what they did, but it's working well now.
TELUS_SupportOfficial Support Team
Thanks to users like yourself, we were able to talk to the network team and identify/fix the issue. Thanks for posting!
TELUS_Support Recently upgraded to 5Gbps from 3Gbps and am experiencing the same issue. I’ve sent you a direct message - could you look into it? Telus representatives seem unsure, and they keep trying to send a technician, even though, as we’ve seen in previous cases, the issue isn’t related to the hardware. A ticket has already been raised with the networking team, who reportedly conducted some debugging, but the issue still isn’t resolved. My download speed is capped at 3250Mbps, and I’m seeing the same limit in the Telus mobile app under the plan details, just as the OP mentioned.
- TELUS_Support
Hi mcianfar - we are sorry for the confusion and have identified this as an issue. We will be sending you a message to gather your account details to forward this to our network team.
Please direct anyone with the same issue to message us here in the neighbourhood so we can gather as many examples as we can
