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ERR_AGL ACN_3545 trying to log in to Telus TV+ iPad App
I get the login error: ERRAGL ACN3545 when I try to log in to the Telus TV plus iPad Application. According to a search I found this recommendation: To help the support agent understand, ask them s...
Just to wrap this up - I now have access to my Telus TV account again.
Can anyone from Telus support assist on this?
Update on this:
It has now been more than a week and I cannot access the TV service I have paid for. Each support case results in "give us 24-48 hours" and no change. I changed the password and confirmed on the Telus login that if I use the wrong password, I receive the appropriate error. If I use the correct password I get the aforementioned "ERRAGL ACN3545" message. So I need Telus to restore the synchronized password otherwise I will cancel my account.
TELUS_SupportOfficial Support Team
You mentioned that you had a second call and were waiting on a resolution from our team. That has yet to happen?
I have not heard anything from Telus. I just phoned Telus now (5:15 PM MT/7:15 PM ET/4:15 PM PT) and I was told by the support team that there is a system wide outage affecting many Telus TV Plus customers. There is likely to be a 7-10 day delay until this is resolved. This is very frustrating. This is nothing more than a simple password synch between systems. Given Telus is a communication service provider, this is the equivalent of a restaurant unable to prepare a meal. Can SOMEONE get this sorted ASAP? Otherwise I am cancelling my account
- TELUS_Support
Definitely not the experience we want for our customers. We'll send you a private message right away to discuss further.
