EQUIPMENT RETURN

SO CANADA POST WAS ON STRIKE SO I COULD NOT RETURN TELUS EQUIPMENT. I PHONED TO TALK TO A TELUS REP WHO TOLD ME NOT TO WORRY ABOUT IT. THEN THEY SENT ME A BILL FOR THE EQUIPMENT? THEY DID NOT SEND ME A PACKING LABLE TO SEND THEM THEIR EQUIPMENT. NO ATTEMPT ON TELUS'S PART TO CONTACT ME OTHER THAN THE BILL. TALK ABOUT LOUSY CUSTOMER SERVICE!