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Email: "Your TELUS My Account profile is locked"
I few weeks ago I got an email with this title. A snip of the body of the email is below. I checked my account and I could sign in fine, so I just ignored it. Now in the last day I have received this...
- I changed my account login from my Telus email many years ago to a non-telus domain.
See my post below about some suggestions.
https://forum.telus.com/t5/My-Home-Account/Unauthorized-Access-Telus-Profile-Locked/m-p/113645/highlight/true#M2252
I'm having the same issue since yesterday. I've received 5 emails from TELUS saying "Your TELUS My Account profile is locked. To prevent unauthorized access, we have locked your TELUS My Account after five unsuccessful attempts to log in," in one day. This is obvious that someone is trying to hack my account. I called Telus to notify this activities and asked to find out what's happening, but the service rep just told me there wasn't anything wrong to my account or she couldn't see my account access history. I changed my password to more complex one after the first time locked yesterday, but it continued happening. I feel my personal information is not secured.
- NFtoBC
Community Power User
Do you use your email address as your login?
Do you use that email address anywhere else, such as to send emails?
If these are the case, then how do you feel your personal information has been compromised?
Your email has likely been shared with thousands of individuals and companies.
I do use my email address as my log in. I didn't think there was a choice. Is there a way to change it to something else?
In Telus ,, you can setup an Alias, infact the original email name you get is a blip of xnnxnnx. telus.net as your but you can change to your hearts desire.
In my case the mobile app I use with my email id to my account uses a different pw then to my same id on my telus gmail account which means they are not hacking into the email account gmail itself only to the mobile app
So Telus has a problem period
