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Email transfer from Telus to google mail
I have stumbled on a number of web articles about telus mail moving to gmail. Link: https://www.telus.com/en/bc/support/article/telus-email-transition-general-information I have not received any no...
They are migrating the email accounts over in batches. They will email you prior to your account moving.
Re Telus Email mass Transfer to Telus Google Mail
Our small business relies heavily and happily using the computer based Microsoft Outlook 10 - worked excellent could do everything in that program as well relied very much on our offline business folders. Then was put in the mass transfer groups to Telus google mail on the Internet on Wed 9 Sept 2920. Promises of folder and contact transfers and that there will be minimal changes as well that help was available. Which now only the basic folders were transferred no contacts transferred at all. Still not able to get assistance with anything. Have been on hold so many times with no results. There is absolutely no guidance. Tried to print a letter and I could not format in any way and could barely read the printing as it was very small. We are not widget or app downloaders and are not interested in searching something out there in the web to help. We all feel let down by Telus. Very apprehensive, feel ill about this mess and nowhere to turn to for assistance. Have also read on this site that a person was in contact with Telus and could not assist in any way on how to connect up the offline folders. Feeling lost, dismayed and totally let down by Telus.
Our small business relies heavily and happily using the computer based Microsoft Outlook 10 - worked excellent could do everything in that program as well relied very much on our offline business folders. Then was put in the mass transfer groups to Telus google mail on the Internet on Wed 9 Sept 2920. Promises of folder and contact transfers and that there will be minimal changes as well that help was available. Which now only the basic folders were transferred no contacts transferred at all. Still not able to get assistance with anything. Have been on hold so many times with no results. There is absolutely no guidance. Tried to print a letter and I could not format in any way and could barely read the printing as it was very small. We are not widget or app downloaders and are not interested in searching something out there in the web to help. We all feel let down by Telus. Very apprehensive, feel ill about this mess and nowhere to turn to for assistance. Have also read on this site that a person was in contact with Telus and could not assist in any way on how to connect up the offline folders. Feeling lost, dismayed and totally let down by Telus.
Telus has just dumped (put us out to trash) all of us small business clients who use a computer based email (we used Microsoft Outlook 2010). This worked extremely well for us. We relied heavy on the offline (locally stored) folders. These folders are now TOTALLY INACCESSIBLE in this new mass dump to the Internet GMail. To date we have not been able to get through to Telus - can be on hold for hours! Then if you do get through - they have no idea - not sure - so no real help AT ALL. If we could just get back into our old Telus email on our stand alone computer then they can still be accessed, printed, or saved into documents. What is wrong with TELUS!!!!
If we wanted an “Internet” email we would have switched. Have spoken to others and they are in the same predicament - absolutely no help for small businesses at all. Spoke to users in B.C. and was advised they are also still trying to get their offline small business folders. Is there any solution out there. All I keep getting is GMail does not synchronize properly - what kind of explanation does that mean. Also suggested was - perhaps you should not have switched! grrrrr
If we wanted an “Internet” email we would have switched. Have spoken to others and they are in the same predicament - absolutely no help for small businesses at all. Spoke to users in B.C. and was advised they are also still trying to get their offline small business folders. Is there any solution out there. All I keep getting is GMail does not synchronize properly - what kind of explanation does that mean. Also suggested was - perhaps you should not have switched! grrrrr
- All of your existing emails (before the switch to Google) should still be on the local hard drive in a .pst file (or files). What happens when you launch Outlook? When I first launched Outlook after the switch to Google mail, I kept getting a request for a password. My old telusplanet password did not work and neither did the new one I set up for Google Mail. When Telus switched the mail server over to Google's server, Outlook should have responded with something like "Unable to reach mail server", instead of asking for a password. I was eventually able to get Outlook to run in "Offline" mode. All of my existing mail messages are still accessible because they're stored locally in a .pst file.
There is also this post which provides some help when you run into issues. However it seems to be for Outlook 365 and 2016.
I don't use Outlook so I really can't help you with the detail. Have you followed the Telus instructions for setting up Outlook 2010?
- Hi - we cannot access the MS Outlook 2010 that is loaded on the computer at all. It is totally frozen. MS Outlook 2010 just keeps trying to open with no luck. Someone else has suggested as per others that the takeover by the Google Internet Mail has blocked access back into our Outlook Program. Guess like being hi-jacked with no guidance.
The first thing you probably want to do is use File Explorer to find the .pst file which should have all your off line data. If you don't find a pst then look for .ost. I would look at the size of it and the file modification data, and then make a copy in a backup folder.
Then I see a Microsoft Support procedure to do a repair on an office product that includes Outlook 2010. Your could try that to see if that allows Outlook to start up again.
