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Roncold's avatar
Roncold
Neighbour
5 months ago

Edmonton South Fiber optic So Slow.

I have fiber optic and am paying a fairly large sum of money monthly to have fast internet. I get this. 

Anyone else in Edmonton South not impressed with the speed? Had a tech come out, and he got 200Mbps, 20 mins after he left 4mbps. Was with my brother-in-law and he got Starlink and gets on average 200mbps even in the clouds(just comparing). Is there a reason for this? Network overleveraged, too many people on it, resources moved to AI? Does anyone have an answer for this? Thinking about switching after 20 years of switching. 

6 Replies

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    Hey Roncold​ have you tried the speed test link that FuzzyLogic suggested? Are you seeing this over Wi-Fi or even with hardwired devices?

    • FuzzyLogic's avatar
      FuzzyLogic
      Icon for Community Power User rankCommunity Power User

      If you are still seeing those speeds over a wired connection then either try a different cable or you will need to contact Telus to get them to investigate.

      • Roncold's avatar
        Roncold
        Neighbour
        I did contact Telus to tell them to investigate. Two days on the phone for 2 to 3 hours and then a tech came out.
        Ron